To which extent could AI improve risk assessment or damage consumer’s trust ?
10/1/19, 1:20 PM - 2:00 PM (CEST)
Risk assessment and trust are at the heart of the insurance industry. The amount of data generated daily, combined with artificial intelligence and increased speed at which machines process those data, gives the impression that risk assessment could be significantly improved. To which extent is it true? And at which costs for the relationship with the customer and for the performance of the company? How far should regulation develop to efficiently protect the consumer in such an evolving environment?