Artificial Intelligence - How Artificial Intelligence and Machine Learning is transforming the value creation in claims management
10/1/19, 1:20 PM - 2:00 PM (CEST)
Data has always been at the heart of the insurance industry. The largest influence on our current reality is the amount of data generated daily and the speed at which machines can process the info and uncover insights. Artificial intelligence (AI) and Machine learning (ML) are transforming the insurance industry in a number of ways.
One impact on the highly regulated industry is the processes of claims management where thousands of claims and responds to thousands of customers queries are occurring every day. AI/ML is being used to improve this process and passes claims through the system from initial report to communicating with the customer. In some cases, these claims do not require any human interaction at all.