voiXen changes the way quality management, compliance and coaching are done in companies. Using state-of-the-art artificial intelligence (Machine Learning), voiXen finds out what customers really want – helping organisations deliver enhanced service.
Recognize why your customers are calling. Identify and classify why they leave (and prevent future terminations). Recognize and analyze hot topics and customer trends. Measure and increase quality. Reduce coaching time. Improve call quality.
At ExecInsurtech we are looking for
The insurance market is going through dramatic changes. New technologies, more (international) players, higher transparency and customers with decreasing loyalty are forcing insurances to improve their product and service offering. voiXen knows the insurance industry as well as customer service and helps enterprises to address their customers’ needs. Our cloud software understands what customers want. On EXECinsurtech, voiXen will demonstrate its web-based speech analytics software live.
Our Plans for 2020
To become the leading European cloud platform supplier for voice-based customer service. Leading in our definition means to be technologically “cutting edge”, have a loyal and growing customer base in our core markets (insurance, finance, online and retail, call and contact centers), and a customer-driven solution creating benefits for customers every day.
What makes YOUR COMPANY special?
Our company is able to extract valuable data from large unstructured information. Especially in voice calls, such information is available, but cannot be accessed today in an efficient way. voiXen is a competent AI and big data partner from Germany. We have long years of experience in the field of customer service, combined with a fresh mindset regarding deploying enterprise-grade solutions from the cloud.